Conversations on "Happy and Unhappy Incidents as Learning Moments”

Wed, Apr 14, 2021 at 11AM - 12PM Pacific / 2PM - 3PM Eastern
Most trainers, learning designers, and leaders focus on teaching "happy incidents." However, according to Tim Ryan Seratt, for every happy incident, there are probably 10 or more "unhappy" incidents at work.

These unhappy incidents comprise of unexpected issues, conflicts from knowledge, deviations from policies, absence of clear guidance, gaps in  understanding goals, and many others. 

In this conversation, Tim will lead a discussion highlighting the following topics:
  • Why trainers and designers focus only on happy incidents
  • What are some examples of unhappy incidents that lead to bad performance results
  • How to turn unhappy incidents to learning moments
  • How to create learning moments for near misses, broken parts, high rejects, slow processes, violations in regulations and many others

Let's make this conversation highly interactive. Please post your advanced ideas, such as questions, insights, and practices in determining happy and unhappy incidents, and how to turn it to learning moments.

Register and click “Pre-Session.”



Rayjimenez print photo 72 w300
Ray Jimenez, Ph.D.
Chief Champion for Workers and Learners at Vignettes Learning
Tim Ryan Seratt
Guest Presenter and Lead Discussion Leader


Wed, Apr 14, 2021 at 11AM - 12PM Pacific / 2PM - 3PM Eastern

About Ray Jimenez, Ph.D.

Ray is the founder of (TMN) an online community of 160,000+ training professionals as members. He is also  Chief Architect for Vignettes Learning, Situation Expert, and Excite Webinars. He continues to conduct webinars and workshops for TMN, Learning Guild, BizLibrary, and many other organizations focused on Workflow Learning, Microlearning, Story-Based Learning Design, Scenario-Based Learning Design, and more. 

Participants from Ray's workshops and webinars find him to be "technically-savvy", "engaging", "provocative", "insightful", and "inspiring."

Ray is the author of the books, Workflow Learning (2019), 3-Minute eLearning (2012), Scenario-Based Learning (2018), Do-It-Yourself eLearning (2016), and several eBooks - Story Impacts, Helping Zombie Learners in ZOOM, Learning Experience Templates - 50 Thinking Tools and others.


About Tim Ryan Seratt

Ryan Seratt is a digital age learning leader at 314e Corporation who has a passion for delivering highly effective training programs that combine technology, modern learning methods, and coaching to prepare students to prosper in today’s demanding work environments. His approach to training was developed after observing that workers are often overwhelmed by the speed of business where the complexity of products and services constantly increase to compete in the digital and global markets. In his view, a modern learning program must leverage formal and informal learning that is supported with a continuous learning strategy to enable people to successfully perform their roles and today’s ever changing environment. His significant global expertise includes collaborating with partner organizations to drive training standards as well as implementing robust skills coaching programs to surpass quality standards in the United States, South Africa, Bulgaria, India, Philippines, and the Dominican Republic. Ryan has over 20 years of experience creating training programs and leading change for organizations in the telecom, finance, retail, and healthcare industries.